Dear customer,
 
we would like to customise the shop according to your wishes!
 
We ask you for a few minutes of your time and honest answers so that we can better customise our service and products to your wishes and, above all, to you. Your details will be analysed anonymously.

You help to reduce our ecological footprint by planting trees for every survey.
 
 
General questions

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1. How did you hear about the elo.store? (Required.)

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2. What is your relationship with elobau? (Required.)

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3. How satisfied are you overall with our online store? (Required.)

Very dissatisfied Neither satisfied nor dissatisfied Very satisfied
Clear
i We adjusted the number you entered based on the slider’s scale.

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4. Are you missing information or functions in our online shop? (Required.)

Order process

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5. Do you use the Fast Order function to place orders in our online shop? (Required.)

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6. What is the quickest way to find the item you want? (Required.)

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7. What is particularly important to you when you shop online in the B2B sector? (Required.)

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8. If you have returned something, were you satisfied with the returns process? (Required.)

Products

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9. Where do you find out about elobau products? (Required.)

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10. What convinces you most to buy our products? (Required.)

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11. Are you satisfied with the product range? (Required.)

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12. Which of the following terms would you use to describe our products? Please select all that apply (Required.)

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13. Have you had any problems with your purchased product? (Required.)

Support

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14. Which support function do you use when you have questions? (Required.)

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15. How satisfied are you with our customer service in general? (Required.)

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16. How would you rate the speed of answering your questions? (Required.)

Not good at all Reasonably good Extremely good
Clear
i We adjusted the number you entered based on the slider’s scale.
Registration

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17. How do you rate the registration in our online shop? (Required.)

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18. If you are an existing customer, how did you find the introduction to the elo.store? (Required.)

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19. Is there anything else - positive or negative - that you would like to tell us?

Send survey and receive voucher. Thank you for your participation! 
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