elo.store customer survey

Dear customer,

we would like to customise the shop according to your wishes!

We ask you for a few minutes of your time and honest answers so that we can better customise our service and products to your wishes and, above all, to you. Your details will be analysed anonymously.

You help to reduce our ecological footprint by planting trees for every survey.

General questions

Question Title

* 1. How did you hear about the elo.store?

Search engines on the Internet (e.g. Google)

Advertisements on the Internet

Elobau distribution

Print media

recommendations

Other (please specify)

Question Title

* 2. What is your relationship with elobau?

Industrial customer

Retailer

End customer

Other (please specify)

Question Title

* 3. How satisfied are you overall with our online store?

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. Are you missing information or functions in our online shop?

Yes (please specify)

Order process

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* 5. Do you use the Fast Order function to place orders in our online shop?

Yes

No (optionally specify reason)

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* 6. What is the quickest way to find the item you want?

Via the search bar

Via the product navigation

via chatbot

Other (please specify)

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* 7. What is particularly important to you when you shop online in the B2B sector?

Security when purchasing / my data

Uncomplicated exchange / return

Fast delivery

not to receive advertising

Other (please specify)

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* 8. If you have returned something, were you satisfied with the returns process?

Yes

No returns so far

No (please specify)

Products

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* 9. Where do you find out about elobau products?

Product catalogue in the elo.store

Product catalogue on the elobau website

In direct contact with the manufacturer

About adverts on Google

Other, maybe via a partner dealer

Question Title

* 10. What convinces you most to buy our products?

Better quality than others

Better customer service than others

It solves a problem of mine

The prices are reasonable

Other (please specify)

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* 11. Are you satisfied with the product range?

Yes, I am satisfied

No, other brands or products are missing (please specify)

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* 12. Which of the following terms would you use to describe our products? Please select all that apply

Reliable

High quality

Good price-performance ratio

Overpriced

Poor quality

Unreliable

Other (please specify)

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* 13. Have you had any problems with your purchased product?

Yes (please specify)

Support

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* 14. Which support function do you use when you have questions?

Telephone

Contact form

Chatbot

e-mail

I have not needed any support yet

Question Title

* 15. How satisfied are you with our customer service in general?

Very satisfied

Rather satisfied

Neither satisfied nor dissatisfied

Rather dissatisfied

Very dissatisfied

I have not needed any support yet

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* 16. How would you rate the speed of answering your questions?

Not good at all

Reasonably good

Extremely good

Clear

i We adjusted the number you entered based on the slider’s scale.

Registration

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* 17. How do you rate the registration in our online shop?

Easy

Neutral

Complicated please specify

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* 18. If you are an existing customer, how did you find the introduction to the elo.store?

easy

neutral

inconvenient

difficult

I am not an existing customer

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* 19. Is there anything else - positive or negative - that you would like to tell us?

Send survey and receive voucher. Thank you for your participation!