Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Flywire Staff Experience Feedback Thank you for taking a few moments to improve the Flywire Staff Experience. We appreciate your time - happy holidays! OK Question Title * 1. How likely is it that you would recommend Flywire to a friend or colleague? (Required.) NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Please explain why you gave Flywire this score. (Required.) OK Question Title * 3. How satisfied are you with Flywire to help you get your job done? (Required.) Lowest Satisfaction Highest Satisfaction Lowest Satisfaction Highest Satisfaction OK Question Title * 4. How well do these Flywire Staff Experience areas meet your needs? (Required.) 1 - Does not meet my needs 2 - Some needs are met, most are not 3 - Adequately meets my needs most of the time 4 - Adequately meets my needs all of the time 5 - Exceeds all my needs Making payments Making payments 1 - Does not meet my needs Making payments 2 - Some needs are met, most are not Making payments 3 - Adequately meets my needs most of the time Making payments 4 - Adequately meets my needs all of the time Making payments 5 - Exceeds all my needs Account search Account search 1 - Does not meet my needs Account search 2 - Some needs are met, most are not Account search 3 - Adequately meets my needs most of the time Account search 4 - Adequately meets my needs all of the time Account search 5 - Exceeds all my needs Bill investigation Bill investigation 1 - Does not meet my needs Bill investigation 2 - Some needs are met, most are not Bill investigation 3 - Adequately meets my needs most of the time Bill investigation 4 - Adequately meets my needs all of the time Bill investigation 5 - Exceeds all my needs Creating payment plans Creating payment plans 1 - Does not meet my needs Creating payment plans 2 - Some needs are met, most are not Creating payment plans 3 - Adequately meets my needs most of the time Creating payment plans 4 - Adequately meets my needs all of the time Creating payment plans 5 - Exceeds all my needs Reporting (payments, communication, etc) Reporting (payments, communication, etc) 1 - Does not meet my needs Reporting (payments, communication, etc) 2 - Some needs are met, most are not Reporting (payments, communication, etc) 3 - Adequately meets my needs most of the time Reporting (payments, communication, etc) 4 - Adequately meets my needs all of the time Reporting (payments, communication, etc) 5 - Exceeds all my needs User management and general administration User management and general administration 1 - Does not meet my needs User management and general administration 2 - Some needs are met, most are not User management and general administration 3 - Adequately meets my needs most of the time User management and general administration 4 - Adequately meets my needs all of the time User management and general administration 5 - Exceeds all my needs Guarantor and patient investigation Guarantor and patient investigation 1 - Does not meet my needs Guarantor and patient investigation 2 - Some needs are met, most are not Guarantor and patient investigation 3 - Adequately meets my needs most of the time Guarantor and patient investigation 4 - Adequately meets my needs all of the time Guarantor and patient investigation 5 - Exceeds all my needs Other (please specify) OK Question Title * 5. Do you have any feedback on how we might improve this screen and experience below? (Account Page - Bills Tab Selected) (Required.) OK Question Title OK Question Title * 6. Do you have any feedback on how we might improve this screen and experience below? (Account Page - Communication Tab Selected) (Required.) OK Question Title OK Question Title * 7. Do you have any feedback on how we might improve this screen and experience below? (Checkout Flow) (Required.) OK Question Title OK Question Title * 8. What is your biggest complaint about Flywire? (Required.) OK DONE