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Flywire Staff Experience Feedback
Thank you for taking a few moments to improve the Flywire Staff Experience. We appreciate your time - happy holidays!
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1.
On a scale of 0 to 10,
How likely is it that you would recommend Flywire to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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2.
Please explain why you gave Flywire this score.
(Required.)
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3.
How satisfied are you with Flywire to help you get your job done?
(Required.)
Lowest Satisfaction
1 star
2 stars
3 stars
4 stars
Highest Satisfaction
5 stars
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4.
How well do these Flywire Staff Experience areas meet your needs?
(Required.)
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Making payments
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Account search
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Bill investigation
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Creating payment plans
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Reporting (payments, communication, etc)
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
User management and general administration
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Guarantor and patient investigation
1 - Does not meet my needs
2 - Some needs are met, most are not
3 - Adequately meets my needs most of the time
4 - Adequately meets my needs all of the time
5 - Exceeds all my needs
Other (please specify)
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5.
Do you have any feedback on how we might improve this screen and experience below? (Account Page - Bills Tab Selected)
(Required.)
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6.
Do you have any feedback on how we might improve this screen and experience below? (Account Page - Communication Tab Selected)
(Required.)
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7.
Do you have any feedback on how we might improve this screen and experience below? (Checkout Flow)
(Required.)
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8.
What is your biggest complaint about Flywire?
(Required.)
Current Progress,
0 of 8 answered